Our headquarters in Montreal are open from 8:00 AM-5:00 PM EST. Monday - Friday.
Our Toll Free number is: 1-888-302-5632.
Visa, MasterCard, Discover, American Express, PayPal and JBC and Procurement card.
Please make sure the billing address on your order matches the billing address on your credit card.
For proper credit card verification, the billing address on your order must match the billing address on your credit card.
Please provide us with the accurate physical address of where you would like your products delivered.
For proper credit card verification, the billing address on your order must match the billing address on your credit card. Please make sure that your name and address appears exactly the same as the name on your credit card billing statement. Corporate card orders must also use the name of the cardholder in the billing address, and not the purchaser, in order to process the order successfully. If you continue to have problems, please contact Customer Service.
You will receive an order confirmation stating that your order is being processed. You should make sure you set your email setting to accept emails from www.merrittmicro.com otherwise notifications could end up in your spam mailbox.
You may view your order status on our website 24/7. You will receive an order confirmation which will have a link to Order Status. You can check to see the status of your order there or contact us at 1-888-302-5632. Order progressions or delay issues are communicated by email to the email address provided on your account.
Some products qualify for return/exchange within 30 days of receipt. To return or exchange qualifying products, you must call 1-888-302-5632 within 30 days of receiving the product for a Return Merchandise Authorization (RMA) Number.
A restocking fee of 15% or $50 (whichever is less) will be charged for any returns or exchanges made that were not a result of our error.
Return authorization is subject to the following conditions: